Responsible Gaming
at 444cv

1 Age Restriction — 18+ Only

Upon registration, every player is required to complete a Know Your Customer (KYC) process that confirms their legal name, date of birth, and identity against a valid government-issued document — such as a Bangladesh National Identity Card (NID), passport, or driving licence. Any account where age cannot be confirmed to be 18 or older will be permanently suspended and any funds held will be handled in accordance with our Terms & Conditions.

1.1 Protecting Minors

444cv strongly encourages parents and guardians in Bangladesh to use parental control software to restrict access to online gambling platforms on shared or family devices. If you believe a minor has accessed or registered on 444cv, please contact our support team immediately at [email protected] (plain text — not a clickable link) and we will take immediate action to investigate and close the account.

We also urge adult players to be mindful of their login credentials. Never share your 444cv username, password, or account access with any person under the age of 18. Storing passwords in a shared browser or on a family device puts minors at risk of accidental access.

2 Recognising Problem Gambling

For the vast majority of players, betting and casino games at 444cv remain a form of entertainment. However, for some individuals gambling can develop into a compulsive pattern that causes real harm to their financial stability, relationships, and mental wellbeing. Recognising the early signs of problem gambling is the first and most important step toward getting help.

2.1 Warning Signs to Watch For

The following patterns may indicate that gambling has moved beyond healthy entertainment and has become a problem that needs to be addressed:

• Spending more money on gambling than you can comfortably afford to lose, or exceeding self-imposed budgets repeatedly.
• Borrowing money, selling possessions, or dipping into savings meant for essential expenses in order to fund gambling.
• Gambling to recover previous losses — sometimes called "chasing losses" — rather than gambling for enjoyment.
• Feeling restless, irritable, or anxious when you are unable to gamble, or when you try to reduce or stop.
• Concealing the extent of your gambling activity from family members, friends, or colleagues.
• Gambling for extended periods despite intending to stop, losing track of time while playing.
• Neglecting work, family responsibilities, or personal health as a result of time spent gambling.
• Using gambling as a way to escape from stress, depression, anxiety, or difficult personal circumstances.

If you recognise several of these signs in your own behaviour, we strongly encourage you to use the self-assessment tool below and to contact our responsible gaming team or an external support service without delay.

2.2 Self-Assessment Questionnaire

Answer honestly — this questionnaire is for your own awareness only and is not recorded by 444cv:

3 Player Protection Tools

444cv provides a suite of built-in responsible gaming tools that every registered player can access and activate at any time through their account settings or via live chat support. These tools are free to use and take effect immediately or within clearly stated timeframes.

To activate any of these tools, log in to your 444cv account and navigate to the Responsible Gaming section within your account settings, or contact our support team via live chat and an agent will apply the settings on your behalf immediately.

4 Self-Exclusion

Self-exclusion is a formal agreement between a player and 444cv to suspend all access to the platform for an extended period. It is the strongest tool available to players who feel that their gambling is out of control and that a firm boundary is needed.

4.1 How to Request Self-Exclusion

You can request self-exclusion at any time by contacting 444cv support via live chat or by emailing [email protected] (plain text — not a clickable link) with the subject line "Self-Exclusion Request". Our team will process your request promptly. Self-exclusion takes effect within 24 hours of your request being confirmed.

4.2 Available Exclusion Periods

444cv offers the following self-exclusion durations:

• 6 months — A medium-term break to address gambling concerns with professional support.
• 1 year — A longer structured break, recommended if you have previously taken a shorter exclusion.
• 2 years — An extended exclusion period for players with a significant history of problem gambling.
• Permanent (indefinite) — A lifetime exclusion with no possibility of reinstatement.

4.3 What Happens During Self-Exclusion

Once self-exclusion is active on your 444cv account, the following measures are applied without exception:

• Your account is immediately locked and you cannot log in, place bets, or make deposits.
• All marketing and promotional communications from 444cv are permanently stopped for the duration of your exclusion.
• Any pending withdrawal requests will be processed and paid out; no remaining balance will be held.
• You will not be able to create a new account on 444cv during your exclusion period. Any attempt to do so will result in the new account being closed.

4.4 Reinstating Your Account

Self-exclusion periods of 6 months, 1 year, or 2 years may be lifted after the exclusion period has fully elapsed. Reinstatement is not automatic — you must contact 444cv support and complete a formal review process, which includes a mandatory 7-day waiting period after your request before access is restored. Permanent self-exclusion cannot be reversed under any circumstances.

5 Deposit & Spending Limits

Managing how much money enters your 444cv account is one of the most effective ways to stay in control of your gambling budget. 444cv allows you to set binding deposit limits that the platform enforces automatically — they are not just suggestions or soft warnings.

5.1 Setting a Deposit Limit

Navigate to the Responsible Gaming section of your account settings and select "Deposit Limits". You can define a limit for any combination of the following periods:

• Daily deposit limit: The maximum total amount (in ৳ BDT) you can deposit across all payment methods in a single calendar day.
• Weekly deposit limit: The maximum total you can deposit across a rolling 7-day window.
• Monthly deposit limit: The maximum total across a rolling 30-day window.

5.2 Changing Your Deposit Limit

You may decrease your deposit limit at any time and the new lower limit takes effect immediately. If you wish to increase a deposit limit, a mandatory 7-day cooling-off period applies from the time of your request. This delay is intentional — it gives you time to reconsider the decision without acting impulsively.

5.3 Why Spending Limits Matter

Research on gambling behaviour consistently shows that players who set and respect deposit limits are significantly less likely to experience gambling-related financial harm. We encourage all 444cv players in Bangladesh — whether new or experienced — to set a deposit limit that reflects their genuine disposable income, not their aspirational winning budget. Gambling should never be funded by money set aside for rent, food, family expenses, or loan repayments.

6 Time-Out & Cool-Off Features

Sometimes the right response to a losing streak, a stressful day, or a feeling of compulsion is simply to step away from the platform for a defined period. 444cv's time-out feature makes this easy to do without requiring a full self-exclusion.

6.1 How Time-Out Works

A time-out suspends your 444cv account for a period you choose. During a time-out:

• You cannot log in to your account.
• You cannot place bets or access any games.
• You cannot make new deposits via bKash, Nagad, Rocket, Upay, or any other payment method.
• Pending withdrawal requests will continue to be processed normally.
• You will not receive any promotional communications from 444cv during the time-out period.

6.2 Available Time-Out Durations

The following time-out periods are available:

• 24 hours — A short cooling-off period after an intense session.
• 48 hours — A weekend break to reset your mindset.
• 7 days — A week-long pause to reflect on your recent gambling patterns.
• 30 days — A longer break that approaches the territory of a short self-exclusion.

6.3 Activating a Time-Out

Log in to your 444cv account, navigate to Responsible Gaming in your account settings, and select "Time-Out". Choose your preferred duration and confirm. Time-outs take effect immediately and cannot be reversed or shortened once activated. If you require a time-out longer than 30 days, we recommend using the formal self-exclusion process described in Section 4.

7 Support & Resources

If you are struggling with gambling-related issues, you do not need to face them alone. 444cv encourages any player who has concerns about their gambling to reach out — whether to our own support team or to specialist external organisations. Asking for help is a sign of strength, not weakness.

7.1 Contacting 444cv Responsible Gaming Support

Our responsible gaming team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6). You can reach us through the following channels:

• Live Chat: Available directly within the platform — our fastest response channel.
• Email: [email protected] (plain text — not a clickable link). Please use the subject line "Responsible Gaming" so your message is routed to the right team member.

When you contact us about responsible gaming, your query is treated with complete confidentiality. Our team will not judge you — their role is to listen, provide information about the tools available, and help you take the steps that are right for your situation.

7.2 Advice for Friends and Family

Problem gambling does not only affect the individual — it can place significant strain on family relationships and household finances. If you are concerned that a family member or friend in Bangladesh is showing signs of problem gambling, we encourage you to approach the conversation with empathy rather than confrontation. Listen without judgment, avoid enabling the behaviour, and encourage the person to seek professional support. You may also contact 444cv support yourself if you have reason to believe that a registered account holder is in serious difficulty.

8 Our Commitment to Responsible Gaming

444cv's commitment to responsible gaming is not a compliance exercise — it is a foundational value. We operate in the Bangladesh market because we believe we can provide a safe, fair, and entertaining platform for adults who choose to engage with online betting and casino games. That belief comes with a genuine responsibility to protect our players.

We invest in responsible gaming technology, train our customer support team to recognise and respond to signs of problem gambling, and work continuously to improve the tools and information available to our players. We refuse to target advertising at vulnerable individuals and we do not offer incentives that encourage players to increase deposits beyond healthy limits.

We review our responsible gaming policies and tools annually — at minimum — to ensure they reflect current best practice and the evolving needs of our player community. If you have a suggestion for how 444cv could better support responsible gaming, we welcome your feedback through our support channels at any time.

Responsible gaming is a shared responsibility between 444cv and our players. We will always fulfil our side of that responsibility — and we are here to support you in fulfilling yours.